Refund policy
In short
You have 30 days from delivery to request a return. Items must be unused and in their original packaging. Return shipping is paid by you, unless the item arrived damaged, defective, or was not what you ordered — in those cases we cover everything.
Always contact us before sending anything back.
How to start a return
Email support@beawart.com with:
- Your order number
- Which item you want to return, and why
- For damage or a defect: photographs of the item and its packaging
We reply within 1 business day and will send you the return address and instructions. Items sent back without first requesting a return cannot be accepted or refunded.
Return conditions
- Requested within 30 days of delivery
- Unused, undamaged, and in its original packaging
- Posters must be returned flat or rolled as received — creased, folded or mounted items cannot be accepted
- Proof of purchase (your order number is enough)
Who pays return shipping
| Situation | Who pays |
|---|---|
| Changed your mind, wrong size or design ordered | You pay return shipping |
| Item arrived damaged or defective | We pay — and usually no return needed |
| We sent the wrong item | We pay |
| Order never arrived | We pay — nothing to return |
Original shipping charges are not refundable on change-of-mind returns. If you paid $5.95 for Express, that amount is not returned. Where the fault is ours, we refund everything you paid.
Damaged or defective items
Report damage or a defect within 7 days of delivery, with photographs. We will replace the item or refund you in full — your choice — at no cost to you. In most cases we do not ask you to send the damaged item back.
Items we cannot accept
- Items requested more than 30 days after delivery
- Items that have been used, mounted, laminated, framed, creased or otherwise altered
- Items returned without a return request
- Gift cards and digital downloads
- Free promotional items
Exchanges
The fastest way to exchange is to return the item you have and place a new order for the one you want. Once your return is received and approved, we refund the original item.
Cancellations
You can cancel an order within 12 hours of placing it by emailing us with your order number. After that the order may already be picked and packed, and will need to be handled as a return once it arrives.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it was approved.
Approved refunds go back to your original payment method within 2 business days. Your bank or card issuer then usually takes a further 5–10 business days to post it to your statement — that part is outside our control.
If more than 15 business days have passed since we approved your refund and you still do not see it, please contact us.
Before you contact your bank
Please email us first. We reply within one business day and we would much rather resolve it directly. A bank dispute takes several weeks longer to settle, and we cannot reship or refund an order while a dispute is open on it.
Your statutory rights
Nothing in this policy limits any right you have under applicable federal, state or local consumer law, including your rights in respect of goods that are faulty, damaged, or not as described.
Contact
BEAWART LLC
Email: support@beawart.com
Phone: +1 (307) 202-5859
Hours: Monday–Friday, 9:00 AM – 6:00 PM CST
Mailing address: 30 N Gould St #48852, Sheridan, WY 82801
Returns are received at our warehouse: 2002 S. Pleasant St, Suite B, Springdale, AR 72764. Please do not send anything there without contacting us first.